Skytrax, an airline rating and review organization, has revealed its picks for the best airlines of 2018; coinciding with the Farnborough Air Show in London.
Singapore Airlines was announced as World’s Best Airline of the Year, last given in 2008.
They also received awards for Best First Class, Best Airline in Asia and Best First Class Seat.
The recognition is based on direct feedback from customers, a global survey of more than 20 million travelers, who have more airlines to choose from in the highly competitive global environment.
“We congratulate Singapore Airlines on this fabulous achievement. A key 'wow' factor for customers is consistency and this proved to a real asset for Singapore Airlines who scored highly across both product and service. I am sure Singapore Airlines will also take great pride in winning the World's Best First Class award, less than one year after they introduced their new first-class suites.”
-Skytrax CEO Edward Plaisted
SIA snatches the first place rank over Qatar; who is the runner up of 2018.
In 2nd place, Qatar Airways took home the award for Best Airline in the Middle East, World's Best Business Class, and Best First Class Airline Lounge.
The Doha-based airline received praise from reviewers for its seat comfort and in-flight entertainment. It is expanding its fleet to include the latest generation of long-haul airliners.
“These prestigious awards show how far Qatar Airways has come in such a short time. In just over 20 years, we have risen from a small regional carrier to become a global airline, committed to innovation and to delivering the highest standards to our passengers. The patented Qsuite represents our commitment to innovation, as this revolutionary Business Class seat continues to set new benchmarks in the aviation industry.”
-Qatar Airways Group Chief Executive Akbar Al Baker
Ranked 3rd, All Nippon Airways is the largest international carrier in Japan.
ANA won Best Airline Staff in Asia and Best Cabin Crew in Japan.
Top performances were for cleanliness, service, and safety.
It is home to one of the world's largest fleets of Boeing 787 Dreamliners.
Lufthansa Airlines won the title of ‘Best Airline in Europe’ for the second time in a row.
It is the only European airline to be the top 10 in the world.
In December 2017, Lufthansa became the first European airline to receive the prestigious Skytrax 5-Star Airline Certification. Passengers from across the globe voted in favor of the German premium airline and thus acknowledged the service provided by Lufthansa.
“We would like thank our customers for this vote of confidence and our employees for their commitment and customer orientation. We are well aware of the challenge of living up to this award at all times. For this reason, we see this recognition as an incentive to fulfill the promise we make to our customers.”
-Andreas Otto, Product Manager of the Lufthansa Group
Top 20 Best Airlines in the World
- Singapore Airlines
- Qatar Airways
- ANA All Nippon Airways
- EVA Air
- Cathay Pacific Airways
- Hainan Airlines
- Garuda Indonesia
- Thai Airways
- Qantas Airways
- Swiss International Airlines
- Japan Airlines
- China Southern Airlines
- Etihad Airways
- Austrian Airlines
- Air New Zealand
- Turkish Airlines
- KLM Royal Dutch Airlines
- Hong Kong Airlines
Best airlines — by global region
Northern Europe – Finnair
Western Europe – Lufthansa
Eastern Europe – Aeroflot Russian Airlines
Africa – Ethiopian Airlines
Australia / Pacific – Qantas Airlines
Central Asia / India – Air Astana
China – Hainan Airlines
Central America / Caribbean – Copa Airlines
South America – Avianca
North America – Air Canada
Asia – Singapore Airlines
Middle East – Qatar Airways
Europe – Lufthansa