In a bid to improve its customer experience, Spirit Airlines has announced that all of their aircraft will soon be equipped with in-flight Wifi. With this announcement, Spirit is set to become the first Ultra Low-Cost Carrier in America to offer WiFi on board.
"We’re thrilled to enhance the inflight Guest experience with the addition of new-generation Wi-Fi,” said Ted Christie, Spirit Airline’s President. “By next summer, every plane in our fleet should be fully equipped to keep our Guests connected in the skies. It’s just one of the many investments we’ve made and will continue to make for our Guests.”
The service will be provided by the Thales Group, and all aircraft will be equipped with the high-end Ka-band HTS (High Throughput Satellite) system onboard the aircraft by the summer of 2019. Spirit projects that the service will be immediately available on 97% of their route network.
According to a press release by Spirit Airlines, the service is supposed to improve even more in 2021 with the introduction of the new SES-17 satellite, which is meant to increase speed and reliability throughout the network.
“Thales is proud to be partnering with Spirit to mark a new era of Guest experience in connectivity and bring solutions that make tomorrow possible today,” said Dominique Giannoni, CEO of Thales InFlyt Experience. “We are focused on supporting Spirit’s mission and helping to shape new opportunities as we work together to provide an exceptional passenger experience.”
Spirit will offer high-speed web browsing and streaming options starting with an average price of $6.50, with a cost range expected to be lower or higher based on the route and demand.