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Alaska Airlines Tops JD Power Rankings... Again

For the eleventh year in a row, Alaska Airlines topped the J.D. Power passenger satisfaction survey, which ranks traditional North American carriers. Alaska edged out Delta by only eight points, with the Atlanta-based airline making big improvements.

Southwest Airlines was ranked number one among low-cost airlines for the second year in a row, ahead of JetBlue.

Some things to notice, Southwest actually ranked higher than Alaska, followed by JetBlue. Perhaps not surprisingly, United and Frontier were some of the lowest scoring airlines.

J.D. Power says the results are based on responses from a combination of 11,508 business and leisure passengers who flew on a major North American airline between March 2017 and March 2018.

J.D. Power's satisfaction scores are drawn from airlines' performances in seven categories (in order of importance to the survey), cost and fees, in-flight services, aircraft, boarding/deplaning/baggage, flight crew, check-in, and reservations.

For the full methodology, click here

Traditional carriers

  1. Alaska Airlines (775 points on a 1,000-point scale)

  2. Delta Air Lines (767 points)

Average (741 points)

  1. Air Canada (734 points)

  2. American Airlines (729 points)

  3. United Airlines (708 points)

Low-cost carriers

  1. Southwest Airlines (818 points on a 1,000-point scale)

  2. JetBlue (812 points)

Average (799 points)

  1. WestJet (747 points)

  2. Allegiant (725 points)

  3. Frontier Airlines (693 points)